Century must respond to the needs of the marketplace and it’s an ongoing process that we welcome. Our growth has dictated that we implement the technology necessary to drive our efforts. Our web design team and IT personnel have taken Century to the new forefront by implementing workable solutions in technology to maximize growth, recognize market trends and always focusing on needs of our clients.
IDA (Interactive Data Assistant)
As a supplement to the activities of Century’s collections staff, IDA provides an advanced, web-based interface that helps debtors interact with their account and establish a basis for payment online. It features an onscreen avatar that provides spoken prompts in English or Spanish. Users are guided through a series of simple steps in order to make the arrangements that will work best for their individual circumstances. The system is 100% secure and provides an automated platform for making regular, hassle-free payments.
Computer system and capacity
Century has a fully integrated network on a triple-based Microsoft environment. We utilize state of the art Dell computers and Hewlett Packard printing systems. Century currently utilizes software known as Commercial Legal Software (CLS) for all core collection activity. The management of Century uses this system to automatically generate all debtor and client correspondence, in addition to a full compliment of client reports. From a quality assurance perspective this software can provide sound waves of a collection call at any given time when requested. Our system currently manages approximately forty-five thousand (45,000) new accounts monthly and has the capability to handle three times the current volume.
Century currently utilizes the most current customizable auto-dialer technology which compliments the Commercial Legal Software (CLS) software. This product’s call management technology creates the ultimate collection call center solution for Century clients.
Methods to accept accounts
Capabilities exist to transmit data through digital means via removable hard drive or Internet transfer. In addition, Century will accept placements by mail or fax if necessary.
Other technical systems
We have access to additional computer software giving us experience with Meditech, Siemens, SDK, and McKesson.