Century’s Debt Recovery and Receivables Support operations currently employ more than 125 people, all of whom are trained to perform as an extension of our clients’ operations. Staff members fluent in multiple languages are able to service debtors for whom language is a barrier. Staffing levels are routinely reviewed to ensure that there are adequate resources to cover the volume of accounts placed, and adjustments are made as needed. All employees have gone through an extensive screening process, including drug testing and background checks.

Senior Management

Century leadership is diversified and multi-talented. The Senior Management Team and Board of Directors work in tandem to insure that Century is compliant and efficient in all of its operations while also being responsive to client needs in all areas of service and results. Our three Senior Managers have extensive experience in collections, A/R management, revenue cycle management and consulting.

William Giovanni Sr.
Director of Operations

A member of American Collectors Association (ACA), Mr. Giovanni has been employed since 1960 for various commercial banks, retail conglomerates, healthcare organizations and is known as an expert in the billing and collection industry. Mr. Giovanni has been a guest lecturer to all of the above industries including counseling and staff training. His talents have been utilized by several federal and municipal agencies. He is schooled in internal audit, accounting, bonding claims, and interfaces regularly with the legal community.

Kim Colapietro

Ms. Colapietro is a member of American Association of Healthcare Administrative Management (AAHAM – Connecticut Chapter) and Connecticut Medical Group Management Association (CMGMA). She has senior management experience in Patient Financial Services for the state’s largest healthcare provider since 1992. She specializes in other consumer and commercial receivable analysis while remaining focused and sensitive to the needs of all of Century clients in this challenging and highly regulated environment.

Lakeah Boyd
Client Service Representative


Key Staff and Management Team Leaders

Donella Fields
Collection Manager

A 23 year employee who has been employed at Century in various capacities. She runs the daily operations of both the Debt Recovery and Receivables Support service areas and has extensive background in all types of collections, follow-up and billing.

Crystal Taylor
Assistant Collection Manager

Began working with Century in October 2001 as a patient account representative, was promoted to Team Lead of Commercial Insurance on several projects, both in house and off-site, helping Clients to implement new procedures pertaining to insurance billing, including Worker’s Comp and No-Fault insurance. She was again promoted to the position of Assistant Manager in the Debt Recovery area. Crystal has experience in insurance billing, follow up and over the past 3 1/2 years has worked off-site as Project Lead servicing a major hospital client on all Medicare Billing. In successfully completing the project, Crystal has recently come on board as the Assistant Collection Manager of Century.

Kathy Hamelin

A 22-year employee who demonstrates a variety of operational functions for Century. Besides managing the company’s payroll, she oversees accounts payable, auditing, and general finances.

Joanne Riccio
Supervisor of Receivables Support Services

Has been an employee since 1995 where she first started in our skip tracing department. She is now Supervisor of Receivables Support Services. Her experience is with insurance billing and follow-up and self pay collections.

Christina Roberts
Evening Collection Supervisor/ Collector

Christina has been an employee with Century since 2013. She has a background and expertise in collections, insurance billing and patient account follow-up. Christina was recruited to work in the Dental Department which she then excelled in. Her experiences, knowledge and success rate has earned her the title of Evening Supervisor along with assisting various other departments and tasks.

Madeline Arroyo
CMS Team Lead (Bi-lingual)

Has been with Century since 2000. Madeline has overseen various projects including Insurance Billing and Self-Pay follow up after insurance. She has over 15 years of highest level in customer service and collections. She also ensures the quality and productivity of the work of her team. Madeline and her team have collected over a million dollars per month.

Lisa Bruno
CMS Team Lead

Has been with Century since 1994. Her experience includes workers’ compensation billing, hospital collections and customer service. Lisa and her team have attained over a million dollars in collections.

Rose Mergner
Century Receivables Support Team Lead

A 16 year employee with experience in all areas of commercial insurance billing and follow-up. She specializes in all aspects of workers compensation.

Carla Silva
Century Debt Recovery Senior Team Lead/Trainer/Collector (bi-lingual)

Has been with Century for over 2 1/2 years. She is the company’s dedicated collection staff trainer. Her experience includes management, training and development in the areas of medical billing and healthcare collection recovery.

Adriane VonBritton
Hospital Collection Team Lead

Has been with Century since 2000. She is experienced in collections, insurance billing and follow-up.

Stephanie Carasone
Paralegal Supervisor – Legal Department

Carolyn Tripp

Denissa Gracia
Physicians Billing Team Lead

Allex Santiago
Dental & Specialty practice Team Lead